Return Policy

Return Policy for HMZAY Shop

At HMZAY Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help! Please read our return policy carefully.

Eligibility for Returns:
- Items must be returned within 15 days of the delivery date.
- Products must be unused, in their original condition, and with all tags attached.
- Certain items, such as clearance or personalized products, may be non-returnable.

Return Process:

1.Initiate a Return: To start a return, please contact our customer service team at support hmzayshop@gmail.com. Include your order number and reason for the return.
2.Receive Instructions: Our team will provide you with a return authorization and instructions on how to send your item back.
3.Pack Your Return: Carefully pack the item(s) in their original packaging. Include your order confirmation or a note with your order number.
4.Ship the Item: Return the item to the address provided in the return instructions. We recommend using a trackable shipping service to ensure your return arrives safely.

Refunds:
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges:
If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

Contact Us:
If you have any questions about our return policy, please reach out to us at support hmzayshop@gmail.com.

Thank you for shopping with HMZAY Shop!